A clearer path to the root cause.
Apple · Quality engineering & process design
I created a root cause analysis process that brought engineering teams together around recurring defects, ownership, and follow-through. It earned leadership support and formal adoption within Software Engineering.
My contribution
- Coordinated teams around a shared process for investigating issues and tracking follow-up.
- Built an AI-assisted workflow for defect retrieval, structured logging, and recurring-issue analysis.
- Simplified intake and added reminders to make the process easier to maintain.